Privacy Policy - Aussie Flavour Hub

Effective Date: 6 October 2025

At Aussie Flavour Hub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for cooking classes or culinary experiences
Submit enquiries through our contact form
Subscribe to our newsletter or marketing communications
Book private chef services or food tours
Participate in surveys or provide feedback

This information may include your name, email address, phone number, mailing address, payment information, dietary preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

IP address and geographic location
Browser type and version
Operating system
Pages viewed and time spent on pages
Referring website addresses
Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your bookings and service requests
To communicate with you about your enquiries and bookings
To send you marketing communications about our services, promotions, and events (with your consent)
To improve our website, services, and customer experience
To respond to your questions and provide customer support
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations and protect our rights

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and booking management platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as law enforcement or government agencies.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your personal information.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you
Correction: You can request that we correct any inaccurate or incomplete information
Deletion: You may request that we delete your personal information, subject to certain exceptions
Opt-out: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly
Withdrawal of consent: Where we rely on your consent to process your information, you may withdraw that consent at any time

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Aussie Flavour Hub
142 King Street
Sydney NSW 2000
Australia
Email: [email protected]
Phone: +61 2 9876 5432

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