Refund Policy

Effective Date: 6 October 2025

At Aussie Flavour Hub, we want you to be completely satisfied with your culinary experience. This Refund Policy outlines the terms and conditions for cancellations, rescheduling, and refunds for our services.

Cancellation by Customer

Cooking Classes and Workshops

• More than 14 days before the scheduled class: Full refund or credit towards a future class
• 7-14 days before the scheduled class: 50% refund or full credit towards a future class
• Less than 7 days before the scheduled class: No refund, but you may transfer your booking to another person or receive a credit for 25% of the booking value
• No-show or same-day cancellation: No refund or credit

Private Chef Services

• More than 21 days before the scheduled service: Full refund minus a $50 administration fee
• 14-21 days before the scheduled service: 60% refund
• 7-14 days before the scheduled service: 30% refund
• Less than 7 days before the scheduled service: No refund

Food Tours and Experiences

• More than 7 days before the scheduled tour: Full refund
• 3-7 days before the scheduled tour: 50% refund or full credit towards a future tour
• Less than 3 days before the scheduled tour: No refund, but you may transfer your booking to another person

Rescheduling

We understand that plans can change. You may reschedule your booking subject to the following conditions:

• Rescheduling requests must be made at least 7 days before the originally scheduled date
• The rescheduled date must be within 6 months of the original booking
• Rescheduling is subject to availability
• You may reschedule once without penalty; subsequent changes may incur a $25 rescheduling fee

Cancellation by Aussie Flavour Hub

We reserve the right to cancel or reschedule services due to circumstances including but not limited to:

• Insufficient participant numbers (minimum requirements not met)
• Instructor illness or unavailability
• Venue issues or unavailability
• Extreme weather conditions or other force majeure events
• Health and safety concerns

If we cancel your booking, you will receive:

• Full refund of all amounts paid, OR
• The option to reschedule to an alternative date at no additional cost, OR
• A credit for the full booking value to use within 12 months

How to Request a Cancellation or Refund

To cancel a booking or request a refund, please contact us as soon as possible using one of the following methods:

• Email: [email protected]
• Phone: +61 2 9876 5432 (Monday-Friday, 9:00 AM - 6:00 PM AEDT)

Please include your booking reference number and the reason for cancellation in your request. We will process your request within 2-3 business days and confirm the outcome via email.

Refund Processing Time

Once your refund request is approved, we will process the refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/Debit Card: 5-10 business days
• Bank Transfer: 3-5 business days

Partial Attendance

If you attend only part of a multi-session class or workshop, no refund will be provided for missed sessions. However, you may be able to make up missed sessions in future classes, subject to availability and at our discretion.

Gift Vouchers and Credits

• Gift vouchers are non-refundable but can be transferred to another person
• Gift vouchers are valid for 12 months from the date of purchase
• Credits issued as part of cancellations are valid for 12 months and are non-transferable
• Unused gift vouchers and credits expire after the validity period with no refund or extension

Medical or Emergency Circumstances

We understand that genuine emergencies can occur. If you need to cancel due to serious illness, injury, or other emergency circumstances, please contact us immediately. We will review each case individually and may offer:

• Flexible rescheduling options
• Partial or full refund (with supporting documentation)
• Extended credit validity

Supporting documentation such as a medical certificate may be required for consideration.

Special Dietary Requirements

If we cannot accommodate your dietary requirements or allergies safely, and you notify us at least 7 days before the scheduled service, we will offer you the option to reschedule or receive a full refund.

Quality Guarantee

We are committed to providing exceptional culinary experiences. If you are not satisfied with our service due to issues within our control, please notify us immediately. We will work with you to resolve the issue, which may include:

• A partial refund
• A complimentary future class or experience
• Other appropriate compensation

Australian Consumer Law

This Refund Policy does not affect your rights under Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement if our services fail to meet a consumer guarantee.

Questions

If you have any questions about our Refund Policy or need assistance with a cancellation or refund request, please contact us:

Aussie Flavour Hub
142 King Street
Sydney NSW 2000
Australia
Email: [email protected]
Phone: +61 2 9876 5432

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